Our Policy
Payment
We accept payments via debit/credit Cards and paypal.
During checkout you will be transferred to a secure site to complete payment.
Changes and Cancellation
You can make changes to or cancel your item up to 24 hours after placing it online. As all items are made to order, after this time period we may be unable to make changes or cancel as your order may have gone into production.
Imaging
Please be aware that product images on our website can sometimes be affected by factors such as screen settings or lighting and every effort has been made to display our products as accurately as possible. As all products are personalised, there may sometimes be a slight design change to what is pictured in order to accommodate for longer names of specific personalisation request.
Please contact us if you have any further queries about how your personalisation may fit on a specific item before purchase.
Damaged / Faulty Items
If an item arrives damaged or faulty, please contact us within 2 days of receiving your parcel. So we can resolve the issue, you will need to provide a photograph of the damaged/faulty item.
If there is an error with your item, please contact us within 2 days of delivery to let us know. If the fault is ours, we will arrange a refund or replace item as soon as possible.
It is your responsibility as a customer to make sure all personlisation fields are filled in correctly. Please check the details on your order confirmation email and let us know if any changes are needed within 24 hours of placing your order. We are unable to make changes after this time as your item may have gone into production.
Please note, emojis entered in personalisation fields will not be included.