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Delivery & Returns 

General Delivery 

Each item is made to order from our workshop in the New Forest Hampshire, please allow up to 10 working days for us to make and dispatch your item/s. Should you need an item sooner, please contact us before placing your order and we will accommodate this when possible. Please see banner on our website for dispatch times/last order dates during special occasions such as Valentines day/Christmas etc.

 

Delivery Options:

 

Postage costs are calculated at checkout based on size/weight.

 

Standard dispatch is up to 10 working days(Mon-Fri)from the date of your order.

 

Royal Mail 2nd Class 

From £2.55 calculated at checkout.

Standard dispatch 2-3 days for delivery, this is an untracked service.

Royal Mail 1st Class

From £3.05 calculated at checkout.

Standard dispatch 1-2 days for delivery, this is an untracked service.

Royal Mail Tracked 48

From £3.39 calculated at checkout 

If your parcel is over the maximum Royal Mail size allowance, then your order will be shipped by Parcelforce or DPD.

We do not currently offer delivery outside the UK.

By purchasing from us you agree to the procedures/protocols of Royal Mail delivery terms.

 

You must let us know of a missing parcel within 14 days of your dispatch email being sent. It is important to let us know as soon as possible, so that we can try to track it down with Royal Mail before they send it back to us. Once it has been returned to us, a re-delivery fee will be due in order to post it again, this is simply to cover what Royal Mail charge us.

Returns

Personalised items are made to order and therefore are non-refundable and non-returnable.

Non-personalised items can be returned to us, with a full refund. Please note that we are unable to offer free returns and the return postage is the responsibility of the customer. Items must be returned to us within 30 days, in an undamaged and unused state to receive a full refund.

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